Contact & Support

F&B Social connects you with entertainers and like-minded individuals in real time — we're here to make your experience smooth, whether you're new or a returning user.

What Can We Help With?

  • Account & Profile: Signing in, updating your profile, or deleting your account.
  • Report a User or Venue: Flag abusive behaviour, inappropriate content, or an issue with a listed venue.
  • Premium Flowers & Billing: Questions about sending flowers, purchases, or a billing issue.
  • App & Website Issues: Something not loading, a bug, or the Surprise Me / Entertaining Now features acting up.

Reach us any time at support@fnb-social.com, or use the contact form on this page and our team will get back to you.

Support FAQs

How do I delete my account?

Send us a message with the email address on your account and we'll process the deletion request. You can also request access to or deletion of your data at any time — see our Privacy Policy for details.

How do I report another user or a venue?

Use the contact form with as much detail as possible (username, venue name, date and what happened). We review every report and take action per our Terms & Conditions.

I'm not receiving notifications — what do I do?

Check that notifications are enabled for F&B Social in your phone's settings, and that you're signed in on the app. If it's still not working, let us know your device and app version in the form.

How do I update my profile or preferences?

Open the app, go to My Profile, and edit your photos, bio and preferences directly. Changes save automatically.

What's your typical response time?

We aim to reply to support requests within 1–2 business days. Urgent safety reports are prioritised.